Customer Service Associate — Luminex | Where Brands Shine Brighter

As a Customer Service Associate at Luminex, you will be the primary point of contact for customer inquiries and support. You will provide exceptional service, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, a problem-solving mindset, and a passion for helping others.

Responsibilities:

Respond to customer inquiries via phone, email, and chat.
Resolve customer issues and complaints in a timely and professional manner.
Provide accurate information about products and services.
Maintain customer records and documentation.
Escalate complex issues to appropriate departments.
Ensure customer satisfaction and loyalty.

Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution skills.
Ability to work in a fast-paced environment.
Customer service experience (preferred).
Proficiency in CRM software.

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